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The Expert Test Manager Guide to the ISTGB Expert Level Certification-James Rommens, Leo Van Der Aalst, Rex Black
The Expert Test Manager Guide to the ISTGB Expert Level Certification  Review
by James Rommens, Leo Van Der Aalst, Rex Black (Author)
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Publisher : Rocky Nook
Publish date : 31-Oct-2015
Category : Software Testing
Mediatype : Books
Binding : Paperback
Availability : IsAvailable, Order now ships within 5-7 business days
List Price :   Rs. 3546
Greenleaf Price :  Rs. 3546
You Save :  Rs. 0
ISBN : 1933952946 / Indian ISBN 13: 9781933952949
Pages : 700
Book Summary : The Expert Test Manager Guide to the ISTGB Expert Level Certification
This book covers the ISTQB Expert Level Test Manager syllabus and is a complete, one-stop preparation guide for the reader who is otherwise qualified (based on experience as a test manager) to take the Expert Level Test Manager exam. Included are extensive hands-on exercises and sample exam questions that comply with ISTQB standards for Expert Level exams.
The ISTQB certification program is the leading software tester certification program in the world. With more than 500,000 certificates issued and a global presence in 70 countries, you can be confident in the value and international stature that the ISTQB Expert Level certificate can offer you.

Table of Contents
1.  Test Missions, Policies, Strategies, and Goals   1
       1.1   Introduction   1
       1.2   Mission, Policy, and Metrics of Success   2
         1.2.1   Identifying Stakeholders   3
         1.2.2   Understanding the Mission and Objectives   4
         1.2.3   Measuring Achievement   7
         1.2.4   Selling and Meeting Goals   11
       1.3   Test Strategies   14
         1.3.1   The Contents of the Test Strategy   14
         1.3.2   Analytical Strategies   18
         1.3.3   Model-Based Strategies   21
         1.3.4   Methodical Strategies   23
         1.3.5   Process- or Standard-Compliant Strategies   25
         1.3.6   Reactive Strategies   27
         1.3.7   Consultative Strategies   29
         1.3.8   Regression-Averse and Test Automation Strategies   30
         1.3.9   Developing a Workable Test Strategy   32
       1.4   Alignment of Test Policy and Test Strategy with the Organization   34
         1.4.1   Practical, Complete, and Consistent Test Policies and Strategies   34
         1.4.2   Successful Test Policies and Test Strategies   36
         1.4.3   Achieving Alignment   37
       1.5   Sample Exam Questions   39

2.  Managing the Test Team   43
       2.1   Introduction   43
       2.2   Building the Test Team   44
         2.2.1   Job Descriptions   46
         2.2.2   Résumés   48
         2.2.3   Interviewing   49
         2.2.4   Selecting the People to Hire   56
         2.2.5   Bringing People Into the Team   57
         2.2.6   Termination of Employment   59
         2.2.7   Ending Contractual Relationships   61
       2.3   Developing the Test Team   63
         2.3.1   Developing Individuals   64
         2.3.2   Setting Goals and Objectives   66
         2.3.3   Denning Clear Roles and Responsibilities   70
         2.3.4   Individual Personalities and Roles Within Teams   76
         2.3.5   Skills Development, Training Opportunities, and Mentoring   80
         2.3.6   Performance Reviews and Feedback   83
       2.4   Leading the Test Team   84
         2.4.1   Information Sharing and Communication   85
         2.4.2   Fostering Loyalty and Trust   89
         2.4.3   Team Building   90
         2.4.4   Motivating and Challenging the Test Team   93
         2.4.5   Managing Distributed Teams   95
       2.5   Sample Exam Questions   97

3.  Managing External Relationships   105
       3.1   Introduction   105
       3.2   Types of External Relationships   106
       3.3   Contractual Issues   108
       3.4   Communication Strategies   111
         3.4.1   Dimensions of Information Strategies   111
         3.4.2   Communication Tools   114
         3.4.3   Other Communication Considerations   115
       3.5   Integrating from External Sources   117
       3.6   Merging Test Strategies   119
       3.7   Verifying Quality   123
       3.8   Sample Exam Questions   127

4.  Managing Across the Organization   131
       4.1   Introduction   131
       4.2   Types of External Relationships   132
         4.2.1   Promoting and Advocating the Test Organization   133
         4.2.2   Selling the Value of Testing   137
         4.2.3   Creating a Defensible Team   143
         4.2.4   Protecting and Supporting the Team   147
       4.3   Placement of the Test Team   158
         4.3.1   Independence and Reporting Structure   158
         4.3.2   Access to Information   160
         4.3.3   Skills   161
       4.4   Stakeholder Communication   163
       4.5   Creating and Building Relationships   167
         4.5.1   Random Relationships   168
         4.5.2   Who You (Should) Know   172
         4.5.3   A Real Social Network   176
       4.6   Advocating Quality Activities Across the Organization   177
       4.7   Integrating Tools Across the Organization   181
         4.7.1   Purchasing, Selecting, and Acquiring the Multiuse Tool   182
         4.7.2   Updating, Maintaining, and Supporting the Multiuse Tool   183
         4.7.3   Converting and Retiring Tools   184
         4.7.4   The Manager Role with Multiuse Tools   185
       4.8   Handling Ethical Issues   186
         4.8.1   Managing the Team's Ethics   187
         4.8.2   Interacting with Test Stakeholders and Reporting Test Results   188
         4.8.3   Test Management Ethics   189
       4.9   Sample Exam Questions   192

5.  Project Management Essentials   199
       5.1   Introduction   199
       5.2   Project Management Tasks   201
         5.2.1   Test Estimation   202
         5.2.2   Denning the Testing Schedule   209
         5.2.3   Budgeting and Resource Allocation   211
         5.2.4   Managing and Tracking a Project   214
         5.2.5   Dealing with Trade-Offs   217
         5.2.6   Change Management   220
         5.2.7   Time Management   221
       5.3   Project Risk Management   223
         5.3.1   Managing Project Risks   226
         5.3.2   Participating in Project-wide Risk Management   232
       5.4   Quality Management and Testing   235
       5.5   Sample Exam Questions   239

6.  Test Project Evaluation and Reporting   245
       6.1   Introduction   245
       6.2   Tracking Information   246
         6.2.1   Burn Baby Bum   251
       6.3   Evaluating and Using Information - Internal Reporting   253
         6.3.1   The earlier the better   255
       6.4   Sharing Information - External Reporting   260
         6.4.1   Kanban Boards   264
       6.5   Test Results Reporting and Interpretation   267
       6.6   Statistical Quality Control Techniques   278
       6.7   Sample Exam Questions   281

7.  Testing Considerations for Domain and Project Factors   285
       7.1   Introduction   285
       7.2   Test Management Considerations for Lifecycle Models   286
         7.2.1   Comparison of Lifecycle Models   287
         7.2.2   Waterfall and Agile Models   287
         7.2.3   Testing Concepts in Agile Approaches   294
         7.2.4   Changed Role of Test Manager in Agile Approaches   296
       7.3   Managing Partial Lifecycle Projects   297
         7.3.1   Integration Projects   297
         7.3.2   Maintenance Projects   301
         7.3.3   Hardware/Software and Embedded Systems Projects   305
         7.3.4   Safety-critical Systems Projects   309
       7.4   Release Advice and Considerations   313
         7.4.1   Release Advice   313
         7.4.2   Release Considerations   314
       7.5   Sample Exam Questions   317

8.  Evaluating Effectiveness and Efficiency   321
       8.1   Introduction   321
       8.2   Effectiveness, Efficiency, and Satisfaction Metrics for the Test Process   322
       8.3   Effectiveness, Efficiency, and Satisfaction Metrics for the Test Policy Objectives   330
       8.4   Project Retrospectives   333
       8.5   Sample Exam Questions   337


Appendix A The Expert Test Manager Exams   339
Appendix B Answers and Explanations for Chapter Sample Questions   345

About the Author:
Rex Black
, With over a quarter-century of software and systems engineering experience, Rex Black is President of Rex Black Consulting Services (www.rbcs-us.com), a leader in software, hardware, and systems testing. For over fifteen years RBCS has delivered services in consulting, outsourcing, and training for software and hardware testing. Employing the industry's most experienced and recognized consultants, RBCS conducts product testing, builds and improves testing groups, and hires testing staff for hundreds of clients worldwide. Ranging from Fortune 20 companies to start-ups, RBCS clients save time and money through improved product development, decreased tech support calls, improved corporate reputation, and more.
As the leader of RBCS, Rex is the most prolific author practicing in the field of software testing today. His popular first book, Managing the Testing Process, has sold over 40,000 copies around the world, including Japanese, Chinese, and Indian releases, and is now in its third edition. His six other books on testing-Advanced Software Testing: Volumes I, II, and III, Critical Testing Processes, Foundations of Software Testing, and Pragmatic Software Testing-have also sold tens of thousands of copies, including Hebrew, Indian, Chinese, Japanese, and Russian editions. He has written over thirty articles; presented hundreds of papers, workshops, and seminars; and given about fifty keynote and other speeches at conferences and events around the world. Rex is the immediate past President of the International Software Testing Qualifications Board (ISTQB) and a Director of the American Software Testing Qualifications Board (ASTQB).
Debra Friedenberg has been involved in the software testing profession for over 25 years and has managed teams at a variety of organizations, including Software Publishing Corporation, Autodesk, Wells Fargo Bank, and IBM. She has been a member of the ASTQB Board of Directors since 2007 and is a co-author of the ISTQB Expert Test Manager and Foundation Level syllabi. Debra resides in Sonoma County, California, with her husband. When not involved in testing projects, she spends her free time helping out on their world-class Pinot Noir vineyard.



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